211 Ontario Stepping Up Services during Pandemic


211 is an information and referral service that connects Canadians to non-emergency health and social services in their area. The service is currently available to more than 26 million Canadians.

211 helps people navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 100 languages. 211 is a confidential and trustworthy guide to navigate to the right information and services when dealing with life’s challenges. Calling 211 helps Canadians become more engaged with their communities for better health and wellbeing.

211 recognizes the diverse needs of Canadians and provides specialized support for key communities including Indigenous Peoples, newcomers, and LGBTQ+ people.

In Ontario, people can dial 211 24 hours a day, every day of the year, including holidays. People can also chat online with 211 Community Navigators at www.211ontario.ca from 7:00 a.m. to 9:00 p.m. Monday to Friday or search for services on our website. Interpretation is available in 150+ languages. The helpline is confidential and answered live.


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